Personal Injury Firm Grows Revenue with Intake and Retainer Services

Project overview

St. Louis personal injury firm known as trusted advocates for injury victims sought partnership to provide 24/7/365 legal intake and retainer services.


Cofman Townsley


2020 to Current


Cofman Townsley is a firm that always puts their clients’ interests first. Their goal is to provide personal attention to every client while building a strong injury claim that helps their client receive maximum compensation. As a firm in growth mode, they knew they needed a more scalable solution to ensure they captured every opportunity while still providing excellent service to their existing clients.


Through a strategic partnership with Alert (an EverService company), a multi-pronged solution was implemented to capitalize on leads across all channels. The solution included live 24/7 Chat and SMS on the firm's website, overflow and after-hours answering live answering services for all office and marketing lines, and the addition of retainer services to drive signed contracts during the first interaction.

Today, Alert Intake Specialists answer calls at an impressively fast answer rate of only 10 seconds and complete an average of 50 qualified intakes per month. Laura Caimi, Firm Operations Manager, says "Alert Communications have always been responsive and helpful. They have always been able to provide our clients with the help they need."