Strictly Plumbers’ analysis has shown approximately 50% of all calls for a Plumbing business are qualified leads, and many of their clients were missing valuable opportunities. They knew their clients needed a staffing strategy that ensured 24/7/365 coverage. The solution required the implementation of friendly, knowledgeable Plumbing Specialists who could answer within 4 rings, schedule appointments right into their clients’ CRMs, and dispatch high-value emergency calls.
Strictly Plumbers engaged in a strategic partnership with Nexa (an EverService company) to address missed calls and revenue loss. Leveraging their team of dedicated Home Services Specialists, calls are answered within 4 rings or less, ensuring leads are never lost to the competition. High-value emergencies are swiftly identified and dispatched, while service calls are scheduled directly into clients' preferred CRMs, such as ServiceTitan, HouseCall Pro and FieldEdge.
Since implementing this solution, Strictly Plumbers' clients have experienced an impressive 25% increase in conversions and 5-10x increase in ROI, highlighting the effectiveness of the partnership in driving revenue and maximizing marketing spend.
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